Privacy Policy

Last Updated: February 9, 2026

This Privacy Policy explains how Lookability AI Ltd. ("Lookability AI", "we", "us", or "our") collects, uses, discloses, and protects personal data when you access or use our website, applications, and services (collectively, the "Services").

We are committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), and other applicable privacy laws.

1. Who We Are

Controller: Lookability AI Ltd.

Governing Law: State of Israel

Contact: privacy@lookability.ai

For GDPR purposes, Lookability AI Ltd. acts as the data controller for personal data collected through the Services.

2. Information We Collect

2.1 Information You Provide Directly

  • Name, email address, company name
  • Account credentials
  • Billing and payment-related information (processed by third-party payment providers)
  • Communications with us (support requests, emails, feedback)

2.2 Website & Technical Data

  • IP address, device type, operating system, browser type
  • Log files, usage data, timestamps, referring URLs
  • Cookie identifiers and similar technologies

2.3 Customer Website & Service Data

When you connect a website or domain to LookabilityAI, we may process:

  • Publicly available website content
  • Metadata, structure, and technical signals
  • Configuration settings and preferences

We do not intentionally collect special categories of personal data (such as health data or biometric data).

3. How We Use Your Information

We use personal data for the following purposes:

  • To provide, operate, and maintain the Services
  • To analyze and improve product performance and features
  • To communicate with you regarding updates, security, and support
  • To comply with legal obligations
  • To prevent fraud, abuse, and security incidents

We do not sell personal data.

4. Legal Bases for Processing (GDPR)

Where GDPR applies, we rely on the following legal bases:

  • Contract: Processing necessary to provide the Services
  • Legitimate interests: Improving and securing our platform
  • Consent: Cookies, marketing communications where required
  • Legal obligation: Compliance with applicable laws

5. Cookies & Tracking Technologies

We use cookies and similar technologies for functionality, analytics, and performance. Detailed information about cookies, consent mechanisms, and your choices is available in our Cookie Policy.

6. Data Sharing & Sub-Processors

We may share data with trusted third parties that help us operate the Services, including:

  • Cloud hosting and infrastructure providers
  • Analytics and monitoring providers
  • Customer support and communication tools
  • Payment processors

All service providers are contractually bound to protect personal data and process it only on our instructions.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including Israel, the European Union, and the United States. Where required, we rely on appropriate safeguards such as standard contractual clauses.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Provide the Services
  • Fulfill contractual obligations
  • Comply with legal requirements

When data is no longer required, it is securely deleted or anonymized.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request data portability

California Residents

California residents have the right to know, delete, and opt out of certain data processing under the CPRA. Lookability AI does not sell or share personal data for cross-context behavioral advertising.

Requests can be submitted by emailing privacy@lookability.ai.

10. Security

We implement reasonable technical and organizational measures designed to protect personal data. However, no system is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

The Services are not directed to children under 16, and we do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact: privacy@lookability.ai